SHIPPING & RETURNS

Shipping Policy

UK Standard Delivery (3-5 working days) - FREE

Next Day Delivery for orders under £100 - £5.75

Next Day Delivery for orders over £100 - FREE

 

In order to qualify for next day delivery, you must place your order by 3 pm, Monday to Thursday. *Orders placed after 3 pm on Thursday will not be sent until Friday. Next day delivery does NOT include Saturdays, therefore will be delivered on the next working day. If you order anytime on a Saturday or Sunday you will receive your goods on the following Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.

 

We do not deliver on a bank holiday so please bear this in mind when placing your order.

 

EUROPEAN DELIVERY

 

Delivery costs start from £10* and takes 3-7 working days

 

INTERNATIONAL DELIVERY

 

Delivery costs start from £15* and takes between 4-7 working days.

Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to ensure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.

 

Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay

 

In the unlikely event that your goods are unavailable or your order is not processed in accordance with these timescales, we will notify you via email. The dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse and are dependent on the service of our courier companies functioning normally. Please note that we do not deliver to PO Boxes.

 

Return & Exchange Policy

EXCHANGE POLICY

 

Once you have received your order, you have 14 days to request an exchange. Please send an email to info@silverstreetlondon.co.uk to arrange your free return.  Our team will get in touch with the delivery label. Please read below to learn how to prepare the parcel for exchange or return. 

 

We will exchange the items within 14 working days of receiving your order back at our warehouse. Any goods returned for exchange need to be in compliance with the conditions of return and accompanied by the delivery note.

 

RETURN CONDITIONS:

 

  • Footwear and accessories will only be accepted if returned to us unworn and in its original box, undamaged and unmarked with the correct labels. 

  • Please note that goods will only be refunded or exchanged in accordance with this policy. 

 

RETURNS AND REFUNDS

 

Of course, you can! We really hope you are delighted with your purchase, but we know sometimes buying online can be tricky. In the unlikely event that you are not satisfied with your order, goods may be returned using the following guide. Please just drop us an email or use our contact form, let us know the item and order number and we will do the rest. Once we receive the goods in an accordance with the return conditions we will reimburse you, deducting the cost of the initial postage. We offer a free returns process, within the UK only.

 

If you want to return any goods from outside the UK this must be arranged and paid for by you. Goods must be returned within the cancellation period; this commences upon receipt of your item and ends 14 days later. We will not accept any returns for non-faulty items that have been used and tags removed. Items returned outside the above time frames are only accepted at our discretion.

 

FAULTY GOODS

 

In the unlikely event that our goods are faulty or damaged, please contact us immediately either by our contact us page, by email to: info@silverstreetlondon.co.uk or call us on 0116 2756655 so that we can resolve the issue. We will refund any postage costs should an item be faulty. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty, we shall offer you a full refund or replacement (depending on stock availability).

 

We request that all goods are returned within 14 days of the date of your request for a return.

 

All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original price paid, including sales taxes but excluding shipping charges unless the item is faulty.

 

*Returns during sale periods are not free. You, the customer, are responsible for paying the postage for any returns during this period.

 

Returns Address: Silver Street London, Briggs House, 430 Thurmaston Blvd, Leicester LE4 9LE