FAQ'S

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination.

Delivery times depend on your location and the shipping method selected. Typically, orders within the UK take 2-3 business days, while international orders can take 7-14 business days.

Once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the delivery status of your package.

We offer a 30-day return policy for unworn and undamaged shoes in their original packaging. To initiate a return, please contact our customer service team.

Yes, we offer exchanges for different sizes or styles. Please contact our customer service team to arrange the exchange and ensure the availability of the desired item.

Once we receive your returned item, we will process the refund or exchange within 14 business days. Refunds will be issued to the original payment method.

Christmas present orders: Items purchased between the 31 October to the 31 December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 15 January. Customers may request an exchange for product or credit on a future order. Please note, the normal 14 days return for refund policy still applies on all orders.

You can reach our customer service team via our contact us. We are available Monday to Friday, 9 AM to 5 PM GMT.

Sale offers cannot be combined with other promotions or discounts.

Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.