Refund policy

Delivery Details

All parcels sent to mainland UK by Royal Mail and ROI by DPD or DHL. We aim to have your parcel delivered with 3-5 working days.

Parcels may be delayed if we feel further fraud prevention security checks need to be carried out.

If you are not in on the first delivery attempt our carrier partner should leave a card through your door giving you further instructions. If you have not received this, please contact our Customer Service Team where we will be able to help track your parcel.

ROYAL MAIL TRACKED 48 SERVICE 3-5 DAY DELIVERY (UK MAINLAND) FREE

ROYAL MAIL TRACKED 24 SERVICE 1-2 DAY DELIVERY (UK MAINLAND) £1.99

ROI – DPD or DHL 2-5 DAY DELIVERY £40

DHL 5-6 DAY DELIVERY WORLDWIDE DELIVERY £60

Can I return my order to you?

If you are not fully satisfied with your order, we give our customers up to 30 days (after receipt of goods) to return the product(s) to us for a refund or exchange after trying them on. We only authorise returns that are returned in the same condition as received, with original tags attached and placed back in original packaging and folding correctly and neatly in the return bag.

Products must be returned to us in a re-saleable condition (I.E with no visible wear and tear/damage)

If the tags have been removed this deems the item non-returnable.



Christmas present orders: Items purchased between the 31 October to the 31 December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 15 January. Customers may request an exchange for product or credit on a future order. Please note, the normal 14 days return for refund policy still applies on all orders.

How should I return my parcel?

Please ensure you complete and enclose the returns form template included with your original order. If you have misplaced this please include some paper work telling us your details (name and order number) and why you are returning your order.

If a parcel is returned without paperwork enclosed with the goods it is impossible for us to identify the sender. We therefore cannot issue a refund/exchange for the parcel.

We strongly recommend using a trackable method to send items back to us, such as royal mail tracked service delivery, or a similar method which gives you a tracking number. We recommend this because if items get lost in the normal post, we regret we are not responsible for any lost items.

Using a tracked service will enable you to claim from your chosen delivery company in the unfortunate circumstance that a parcel may go missing. Please keep your postage receipt safe until your return has been processed.

Your refund for the total selling value of the returned item(s) (excluding original postage paid) will be issued to the payment method used to pay originally for the item.

Please allow 15 working days from the date of receiving your parcel to us for your returned items to be processed and your refund to be issued. Once a refund is issued from us, please allow 3-4 working days for your refund to reach your account. This timeframe is dictated by your bank or card issuer and is outside of our control.

If after 15 working days of returning your item, you have not been refunded. Please contact us on our contact us page or EMAIL US INFO@SILVERSTREETLONDON.CO.UK

Return address:

SILVER STREET LONDON
Himalayan House
430 Thurmaston Boulevard
Leicester
LE4 9LE
UNITED KINGDOM