FAQ's

Shipping policy

We ship overseas to the EU, US and Canada, Australia, New Zealand, Africa etc.

Please visit our Shipping and Refunds page to find Delivery options and timing

Returns and exchanges

Visit our returns and refund page

We offer free returns and exchange

Items purchased from third party sellers should be returned back to them. you will be required to submit a proof of purchase to them

Once we have recieved the order, it may take upto 14 days for the refund to be processed. You will be notfied via email about the refund

Incase of a faulty product, please email us at info@silverstreetlondon.co.uk for us to arrange a collection and send a replacement

Yes, we offer free returns and exchange. Simply email us at info@silverstreetlondon.co.uk for us to book a collection and send in the desired size

Products can be exchanged/returned within 14 days of its purchase.

Payments and Klarna

You can pay for your products using any of the following

·      Visa Debit

·      Mastercard

·      Maestro

·      American Express

·      Apple Pay

·      Google Pay

·      Paypal

·      Klarna

Silver Street London has extended your ways to pay, by providing two new payment options from Klarna.

Klarna - Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of payments to more than 200,000 online stores; over 85 million consumers worldwide trust Klarna to securely handle their payments.

How does Pay later in 30 days work?

Pay later in 30 days is a form of credit offered by Klarna which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, Klarna’s assessment should not affect your credit rating.

When can I use Klarna Pay later in 30 days?

When placing an order in GBP on our UK website – it’s as easy as that. There’s no minimum or maximum spend, but you can’t use it to buy a gift voucher. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Klarna.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide Klarna with your full name and accurate address details and shipping to your registered billing address. All orders are assessed by Klarna individually. Just because you have been accepted by Klarna for Pay later in 30 days before does not mean it will be offered by Klarna for every order. In turn, if your application for Pay later in 30 days is denied by Klarna, it does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide Klarna with your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case Klarna need to reach you. All communications will be sent to your email address. It's very important that you give Klarna the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that should not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Silver Street London run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available by Klarna. The Pay later in 30 days method is automatically generated by Klarna’s algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of Klarna’s Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app.

What happens if I cancel or return my order?

As soon as we’ve have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, Klarna will alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, Klarna will send you a text or letter, too. You should not be charged fees or interest for late and/or missed repayment(s). Your credit score should not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on its behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide Klarna with your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give Klarna the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Silver Street London. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto www.klarna.com/uk and pay off early.

Have you received my payment?

If you pay by card, Silver Street London will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once we’ve received the return (partial or full) and you have received confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods?

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please contact us to check on delivery. You can also contact Klarna’s Customer Service so that Klarna can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund should be processed within 5 business days

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of payments to more than 200,000 online stores; over 85 million consumers worldwide trust Klarna to securely handle their payments.

How does Pay later in 3 interest-free instalments work?

Pay later in 3 interest-free instalments is a form of credit offered by Klarna which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by us and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule on the Klarna.app or by logging into www.klarna.com/uk.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, Klarna’s assessment should not affect your credit rating.

When can I use Klarna Pay later in 3 interest-free instalments?

When placing an order in GBP on our UK website – it’s as easy as that. There’s no minimum or maximum spend, but you can’t use it to buy a gift voucher. If you have a gift voucher and you're spending more than its balance, you can pay the outstanding amount using Klarna.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide Klarna with your full name and accurate address details and shipping to your registered billing address. All orders are assessed by Klarna individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered by Klarna for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied by Klarna, it does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide Klarna with your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case Klarna need to reach you. All communications will be sent to your email address. It's very important that you give Klarna the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that should not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Ted Baker run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 3 interest-free instalments?

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available by Klarna. The Pay later in 3 interest-free instalments payment option is automatically generated by Klarna’s algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order?

As soon as we’ve have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Ted Baker from the debit or credit card you entered at checkout. If Klarna are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. You should not be charged fees or interest for late and/or missed repayment(s). Your credit score should not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. Klarna may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on its behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto www.klarna.com/uk.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Silver Street London. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto www.klarna.com/uk and pay off early.

Have you received my payment?

If you pay by card, Silver Street London will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once we’ve received the return (partial or full) and you have received confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Silver Street London Customer services to check on your order and delivery status. You can also contact Klarna’s Customer Service so that Klarna can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund should be processed within 5-7 business days.

I have asked for a refund. How will I be refunded?

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

Still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Ethics and Environment

No, our supply chain follows a strict ethical code and does not use Fur, Angora Hair, Mohair, Cashmere or any materials derived from vulnerable or endangered species appearing in IUCN (International Union for the Conversation of Nature) or CITE (Convention of International Trade in Endangered Species).

We use raw leather of buffalo, cow and goat which is the by-product of mean industry. all our leather is sourced from Leather Working Group rated tanneries for footwear and other products.